REFUNDS AND EXCHANGES POLICY
At SandoSkin we are committed to ensuring that you have a seamless shopping experience with us. Our Returns, Exchanges, and Refunds Policy is designed to provide you with peace of mind and convenience when returning or exchanging items purchased from our store, www. SandoSkin.com. Please take a moment to review this policy, as it outlines the procedures for returns, exchanges, and refunds.
1. Exchange and Refund Period:
At SandoSkin, we want you to feel confident in your skincare choices. Therefore, we offer a generous exchange and refund period of 14 days from the date of delivery.
2. Eligibility for Exchange or Refund:
To be eligible for an exchange or refund, please ensure that the item(s) are unopened, unused, and in their original sealed packaging. We require proof of purchase for all exchange or refund requests to facilitate the process seamlessly.
3. Exchange or Refund of Specific Products or Entire Order:
You have the option to request an exchange or refund for specific products within your order, or for the entire order itself. Whether you’ve changed your mind about a particular item or wish to return your entire order, we’re here to assist you every step of the way.
4. How to Initiate an Exchange or Refund:
Our dedicated customer support team is here to assist you with your exchange or refund requests. To initiate an exchange or refund, please contact us at [email protected] to obtain a returns authorization number. Once you have your authorization number, follow the simple instructions provided to complete the process effortlessly.
5. Hygiene Products:
For hygiene reasons, certain skincare products such as face masks and one use products such as minis, are non-returnable. However, if you have any concerns about a product, please don’t hesitate to contact us, and we’ll do our best to assist you.
6. Wrong Item Received:
If you’ve received the wrong item by mistake, please notify us within 14 days of receiving the product. We’ll promptly arrange for a refund or replacement to ensure your satisfaction.
7. Damaged or Faulty Items:
In the rare event that you receive a damaged or faulty item, please contact us immediately. We’ll work swiftly to resolve the issue and provide you with a refund or replacement as needed.
8. Missing Items:
If your order hasn’t arrived within 21 days of receiving confirmation of dispatch, please reach out to us at [email protected]. We’ll investigate the matter promptly and ensure that you receive your items without further delay.
9. Return Process:
Returning an item is simple and hassle-free! Log in to your account on www.hada9.com, select the order containing the item you wish to return, and follow the step-by-step instructions to generate a returns authorization. Once you’ve received your authorization, return the item to us within 14 days. Please be aware that you will have to bear the costs of shipping of the return product.
10. Refund Process:
Upon receiving and inspecting your returned item, we’ll process your refund promptly. Expect your refund to be credited to the original payment method used for the purchase within 3 to 5 working days.
11. Contact Us:
Have questions or need assistance? Our friendly customer support team is here to help! Reach out to us at [email protected], and we’ll be delighted to assist you with any queries you may have.
12. Changes to Policy:
We value your feedback and continuously strive to improve our policies. Therefore, we reserve the right to update or modify our Returns, Exchanges, and Refunds Policy at any time. Rest assured, any changes will be communicated to you promptly.
13. Legal Rights:
Your satisfaction is our priority, and this Returns, Exchanges, and Refunds Policy does not affect your legal rights as a consumer. For more information about your rights, please refer to the European General Law or contact your local consumer protection authority.
