Our Story
Thank you for choosing us.
Our mission is simple: to bring you the very best in Asian Skincare, specifically Korean and Japanese. We believe that skincare is more than just a routine, its a ritual. That is why each product in our collection is carefully curated by team of experts ensuring their effectivness when delivery exceptional results.
This is the premier destination for selected range of rare, tested and highly rated products from South Korea.
Quality is non-negotiable! We partnered directly with renowed Korean Brands and trusted Manufacturer Labs to source authentic high quality products .
What we do for you?
Our Customer Support team is based in two different timezones, Australia and Spain. The team’s hours of service are Monday to Friday from 9:30 AM to 5 PM EST (excluding holidays). We have limited support available on the weekends.
To reach our team, please visit our Contact Page to submit your inquiry
We know there’s nothing worse than waiting! We recommend signing up for our email notifications for products that are out of stock. If you click the “Email Me When in Stock” button underneath the product you’re interested in, we’ll let you know as soon as it’s restocked!
Kindly note that these notifications may be unavailable during promotional periods. However, please check back regularly as we will be restocking on an on-going basis as normal. Please also note that our team is not able to provide restock estimates for products that are unavailable. We apologize for any inconvenience!
Absolutely! For regimen/product related inquiries, please the Build Routine form on our website and our Customer Support team will be happy to further assist!
We recommend storing our products in a cool dry place away from direct sunlight. Some products such as Retinoids/Retinols do require refrigeration after opening, but this is noted on the directions.
For all others we suggest storing at room temperature, however, there is no harm in refrigerating (with few exceptions).
All products will have an expiry date noted on the packaging.
Patch tests are an easy way to help predict if you will have a negative initial reaction to a new product. It is recommended to perform a patch test before incorporating a new product into your routine. We have outlined a general method for conducting your own patch test based on the type of product. Please refer to our Patch Testing Guide for an in-depth guide to patch testing.
The safety of our customers is a key priority, which is why we are committed to the prevention of the sale and distribution of counterfeit products or products sold through unauthorized retail channels and collaborate only with approved suppliers or the manufacturers directly.
Unfortunately, we are unable to verify the authenticity or integrity of any products or packaging that have not been purchased directly from our shop. For your safety and to achieve the intended benefits of our products and technologies, we strongly recommend only purchasing from authorized retailers or online shops or us directly.
We kindly ask that you review your order carefully before placing it to ensure that all information and the contents of your order are correct. Please be advised that once an order is placed, it cannot be modified.
Cancellations must be requested within 1 hour of the order being placed and within our service hours (Monday-Friday, 9:00 AM-6). While we cannot guarantee cancellations, we will try our best to accommodate where possible. Please note, we have very limited support on weekends and public/bank holidays.
Unfortunately, once an order has been placed, we cannot make any edits or substitutions.
We are unable to update or amend shipping addresses once an order has been placed. If there is an error in your shipping address, we kindly recommend requesting a cancellation and placing a new order with the correct shipping address.
Order confirmations are sent out immediately. Our emails may be accidentally flagged by spam filters. Please check the spam folder of your email and mark us as nice instead of spam.
If you haven’t received confirmation from us, please fill out the contact page and we will be happy to assist further. If you don’t know your order number, please confirm the email address and the full name provided when placing the order so that we can look into it for you!
Hour Of Operation
| Monday: | 9-6PM |
| Tuesday: | 9-6PM |
| Wednesday: | 9-6PM |
| Thursday: | 9-6PM |
| Friday: | 9-6PM |
| Saturday: | 9-6PM |
| Sunday: | Closed |
Career
If you’re interested in employment opportunities please send us an application through the Contact Us page with the subject Careers
